The Changing Face of Healthcare Talent: Team Based Delivery
Posted by Greg Moran
A White Paper in Three Parts
Part I: Team-Based Delivery of Patient Care
By Greg Moran, President, Chequed.com
Three shifts are driving the changing type of talent that's required by provider-based organizations. This week, we’ll begin with part I of a three-part white paper covering these trends. In the coming weeks we’ll send Parts II and III:
Part I: Team-based delivery of patient care
Part II: Service recovery and the critical need for openness and transparency in the provider/patient relationship
Part III: Healthcare insurance reform
Whether or not you work within the healthcare sector, we all know change is on the way. Congressional and kitchen table healthcare debates will determine the future.
However, if you’re waiting to see how the dust settles before examining your workforce, think again. Significant change within healthcare-related HR is occurring now and has been for some time.
Team-Based Delivery
Hospitals, physician's offices and long-term care facilities will have varied definitions for what makes a good team member. But no matter what your definition is, finding and keeping team players is key to providing the best possible care.
Whether you are leading HR / recruitment for a hospital which delivers care in a unit combining physicians, specialists, pharmacists, nurses, etc.—or you are a long-term care facility staffing a group of nurses and attendants working together, the competencies required of your talent is changing rapidly.
Do clinical skills matter? Of course. But so do competencies such as a candidate's ability to work well on a team. It goes beyond simple teamwork though. One’s ability to complement the team is also imperative. Ever work with too many dominant personalities in one place? Imagine being a patient receiving care from a team with that dynamic.
In addition to the ability to complement the dynamics of a team, a willingness to be flexible matters more than ever. A personality willing to accept change as necessary and healthy is always a good thing in incremental environments.
The healthcare ecosystem of tomorrow will look nothing like today’s. An embrace of real change, such as the increasing dependence on information technology and patient involvement, will define personal and organizational success.
One’s willingness to share knowledge within her team and organization will be just as important as individual expertise. Of course, any provider organization will continue to benefit greatly by recruiting the best practitioners in the field, whether general, specialist or other clinical staff. But, like any team-based environment, individual excellence is only one factor. A willingness to enhance the whole by sharing unique knowledge will make true team-based delivery a reality.
Does your organization screen for these personality characteristics? Are your hiring managers even aware they’re needed? If so, are they skilled in identifying these attributes in potential and current talent? Preparation for a team-based environment requires strategies around these questions.
Stay tuned for next week’s installment in this three-part series, “Part II: Facilitating Openness and Transparency in the Provider/Patient Relationship.”
About Chequed
Founded in 2008 by some of the foremost experts in employee selection and development, Chequed is an emerging leader in the rapidly growing market for Predictive Employee Performance™ technology. Chequed’s revolutionary Performance EngineTM delivers rapid, accurate predictions of a new hire’s performance through fully automated, web based and scientifically validated reference checking and personality assessment.
Chequed has commercialized innovative research developed in partnership with The Research Foundation of The State University of New York and The University at Albany’s world-class Department of Psychology. Complementing these research innovations is the software’s practical, real-world emphasis. Chequed’s experienced management team, board of directors and advisory committee have helped hundreds of startups and growing companies hire talent that made them industry leaders. Their extensive expertise has fortified the Chequed software to meet the day-to-day challenges of human resource managers facing competitive markets for human capital.
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